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Customize landing page URL. Important, please vote.
- Under review
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Pomeloos Company |
When our client's customers receive the link to leave a review. They will see this url:
go.yourcompany.com/clientcompany
This means everybody know you use a way to filter negative comments.
This can affect our clients company's brand image.
For example on my homepage they will directly see :
"Boost your reputation, attract more clients"
"Avoid negative review"
Activity Newest / Oldest
Joakim Thörn
The practice of attempting to filter out negative reviews, like Climbo does before they are posted on platforms like Google or Facebook, is commonly referred to as "review gating." Review gating involves selectively soliciting positive feedback for public posting while diverting negative feedback to private channels for resolution. This practice is often controversial and may violate the terms of service of review platforms. It is also bad for how you capitalize on your own operations and problem-solving. So yes, this needs to be fixed. Start by directly deleting the feature of gating 1-3's. [ www.bazaarvoice.com/blog/what-is-review-gating/ ]
Giacomo Chinellato
Status changed to: Under review
Giacomo Chinellato
Status changed to: Closed
Arnold Schwarzenegger as an AI Customer Support
What should we do to solve it?