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Option to collect customer data before review submission


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Omar Nieves

I'd like to propose a new feature for Climbo that enhances our current review process. Currently, when customers scan the QR code to leave a review, they select a star rating and are then redirected to Google to complete their review. I propose that we add an option to collect customer information—such as email, phone number, and name—before they submit their official Google review.

Here's how it would work:

1. Customer scans the QR code.


2. They select their star rating.


3. Before being redirected to Google, a form pops up asking for their email, phone number, and name.


4. After submitting their information, they are then redirected to Google to complete their review.

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Dan Whiting

It is a great idea, but climbo would have so much in the back end to build this as every country in the world has different laws for opting in it would take them and money to build it,,,,,,,, I think everyone should do just this for your own clients as I do now.


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Jennifer Glass

Would this drop the conversion rates if there's an additional step to the process? I like the idea of collecting more information, but we need to get the reviews above all else